FAQ
Welcome to the NÓRA FAQ page. If you don’t see your question here, feel free to contact us at contact@noralabel.com
Questions
4h express delivery in Dubai is AED 49
Same-day delivery within the UAE in AED 35. Same-day delivery is applicable for all orders placed in Dubai, Abu Dhabi, Sharjah and Ajman before 12 pm
Next-day delivery within the UAE is AED 25
Free next-day delivery on all orders over AED 500
Next-day delivery is applicable for all orders placed in the UAE before 5 pm
Please make sure you provide us with the correct mobile number to avoid any delays
Orders placed before 5 PM (GST), Monday–Saturday, are dispatched the same day (excluding pre-orders).
GCC: 2–3 working days (AED 35 or free over AED 500)
The rest of the world:
A flat delivery charge of AED 90 (USD 25) applies for all standard international shipments in 7-10 days across major destinations worldwide via Aramex.
Free standard worldwide delivery on orders over AED 1,000 (USD 270).
A flat delivery charge of AED 150 (USD 40) applies for all international express delivery in 3-5 working days across major destinations worldwide via DHL.
Unfortunately, once an order is placed, it cannot be cancelled due to our fast fulfillment process.
You may return full-priced items within 7 days for a refund or store credit.
Between 7–14 days, only store credit is offered.
Sale items can be exchanged or returned for store credit only.
Returns must be unused, unwashed, and in original condition. AED 25 return fee applies.
Returns are accepted within 14 days for store credit only, minus return shipping fees.
Yes. UAE and GCC customers can enjoy a complimentary courier pick-up for exchanges. For all other international destinations we provide a return label. For quickest service, we recommend reordering your desired item and requesting a return for the original one.
Please email us at contact@noralabel.com to initiate your return or exchange.
We do not offer custom sizes. However, if you send us your measurements, we can recommend the best fit from our existing sizes.
Please refer to our Size Guide or check the specific product page for more accurate fit notes.
Yes! You can apply here: Affiliate Program
Please check your shipping confirmation email for your tracking number. If you need help, contact us with your order number.
Showroom Visits
Yes, we’d love to welcome you! Showroom visits are available by appointment only. Please email us at contact@noralabel.com to book your visit.