4h express delivery in Dubai is AED 49 and in Abu Dhabi is AED 99, for orders placed before 6 pm

Same-day delivery within the UAE is AED 35, for orders placed in Dubai, Abu Dhabi, Sharjah and Ajman before 12 pm (delivered between 2 pm and 11 pm)

Next-day delivery within the UAE is AED 25

Free next-day delivery on all orders over AED 500

Next-day delivery is applicable for all orders placed in the UAE before 5 pm

Please make sure you provide us with the correct mobile number to avoid any delays

Orders placed before 3 PM (GST), Monday–Saturday, are dispatched the same day (excluding pre-orders).

GCC: express delivery in 2–3 working days — AED 90, or free on orders over AED 1,000

Rest of the world: DHL express delivery in 3–5 working days — AED 90 (USD 25), or free on orders over USD 500

Any customs duties or taxes at the destination are the customer’s responsibility for international orders

Because orders move to fulfilment right away, we’re unable to cancel an order once it’s placed — this includes pre-orders, which are made to order. As soon as your order arrives, our standard 14-day return and exchange service applies, with complimentary courier pickup.

You may return full-priced items within 14 days of delivery for a refund or store credit. Courier pickup is complimentary; an AED 25 return fee is deducted from refunds.

Sale items can be exchanged or returned for store credit only. Using a welcome or discount code (such as FIRST10) does not make your order a sale item.

Returns must be unused, unwashed, and in original condition.

Returns are accepted within 14 days for store credit only. We offer complimentary courier pick up for all returns and exchanges.

Yes. UAE, GCC and international customers can enjoy a complimentary courier pick-up for exchanges. For quickest service, we recommend reordering your desired item and requesting a return for the original one.

Please email us at contact@noralabel.com to initiate your return or exchange.

We do not offer custom sizes. However, if you send us your measurements, we can recommend the best fit from our existing sizes.

Please refer to our Size Guide or check the specific product page for more accurate fit notes.

Yes! You can apply here: Affiliate Program

Please check your shipping confirmation email for your tracking number. If you need help, contact us with your order number.

Refunds are issued through your original payment method. If you paid with Tabby, your refund is processed back through Tabby — any remaining instalments are adjusted or cancelled by Tabby once the return is approved.

Yes, we’d love to welcome you! Showroom visits are by appointment only — a private one-hour session at our Dubai Design District (d3) showroom, with complimentary valet parking. Book your appointment.